❓ Frequently Asked Questions
What devices are compatible with this magnetic charger?
The magnetic alignment is specifically designed for iPhone 12, 13, 14, and 15 series. However, it is also compatible with any Qi-standard device, including iPhone 8 or later and AirPods with wireless charging cases.
What is the maximum charging speed?
The charger supports up to 15W fast charging. It also automatically adjusts to 10W, 7.5W, or 5W depending on the device's requirements.
Do you provide OEM or customization services?
Yes, we offer full OEM services including custom logos and packaging. The minimum order quantity for customization is typically 2000 pieces.
What is your warranty policy?
We provide a 12-month warranty from the date of shipment. If the defect rate exceeds 1%, we offer replacement services for the affected goods.
What are the available shipping methods?
We ship worldwide via Sea, Air, and Express couriers such as DHL, UPS, FedEx, and TNT. Transit times vary from 3-7 days for express to 15-45 days for standard postal services.
What are your standard payment terms?
We accept T/T, Western Union, and PayPal. Generally, we require a 30% deposit in advance and the 70% balance before delivery.